Política de reembolso
Exclusivos Báez Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused, with tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, contact us at returns@exclusivosbaez.com. Returns should be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.
For any return-related questions, feel free to reach out at help@exclusivosbaez.com.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if:
- Your item is defective or damaged
- You received the wrong item
We will evaluate the issue and make it right as soon as possible.
Exceptions & Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized items
- Personal care products (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you have questions about a specific item, please reach out to us.
Exchanges
The fastest way to get a different item is to return the original purchase and place a new order once the return is accepted.
Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, your refund will be processed within 10 business days to your original payment method.
Please note that banks and credit card companies may take additional time to process the refund. If more than 15 business days have passed since approval, contact us at help@exclusivosbaez.com.
